• Trouble Signing In
  • The new Sobeys Wholesale page will be the main point of access for wholesale customers. It is a one stop destination for customers to place orders, or submit credit applications; all using the same Login ID and Password. Simply click on the application that you would like to open, either Place an Order, or Request a Claim before you log in.

    You can sign into to Sobeys Wholesale by clicking on the Login button (highlighted below) on any page on SobeysWholesale.com From there, you can choose to either log in to “Place an Order” or “Request a Claim” and once you have entered your Username and Password, the application will open in a new window.

    If you have used the old Sobeys Partner Portal Website, you will log in with the same username and password as on there. If you have not done so, you will need to have a Username and Password set up for you. You can have this done by contacting our Technical Support team using the Contact Support link on the login page, and filling out the form with as much relevant information as you can.

    This is a test conducted by the website to confirm that there is a person attempting to log in, and it’s not an automated program. By checking this, we are preventing hackers and other malicious users from accessing your account, or locking you out of it.

    Yes, we have included several security features to better protect your account security. Please review the new security services below, as they provide more information on the security features that are currently in place.

    • If the wrong password is used multiple times in a row, it will lock the account to prevent unauthorized access.
    • Account Passwords will only be valid for 90 days before expiring. As you get close to the password expiring, a reminder message will be displayed when you attempt to log in, advising you to reset the password as soon as possible. This reminder starts showing up 21 days before the password will expire. By changing the password this often, you are less susceptible to someone getting access by obtaining an old password through malicious means.
    • Finally, we have a verification system that requires users to prove that they are a human being, though the “I am not a Robot” check box. This prevents hackers and bots from gaining access to your account through malicious means.

    After you have successfully signed in to Sobeys Wholesale, the online ordering or credit application systems should open in a new tab or a new window of your internet browser. If this is not happening, it is likely a pop-up blocker is stopping that from happening. Please follow the below instructions based on your internet browser, or view the video link to see a demonstration and follow along.

    Internet Browser Instruction Click Video Link below to see demonstration
    Internet explorer
    1. Open Internet Explorer, select the Tools button at the top right, and then select Internet options.
    2. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK.
    https://www.youtube.com/watch?v=XwRPEcvHBb4
    Internet explorer
    1. On your computer, open Chrome.
    2. At the top right, click and select Settings.
    3. Scroll down at the bottom of page, click Advanced.
    4. Under "Privacy and security," click Site settings.
    5. Click Pop-ups and redirects
    6. At the top, Switch the Blocked to Allowed.
    https://www.youtube.com/watch?v=TMsjA1mTGT8
    Internet explorer
    1. Click the menu button and choose Options
    2. Select the Content panel.
    3. Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
    https://www.youtube.com/watch?v=2lQnICYbeCs

    When you get the password expired or account locked error message, you can not reset your password using the Reset/Forgot Password link on the login page. Please contact us by click on the Contact Support button and submitting the appropriate category of Need Help request.

    When you submit a Reset/Forget Password form, it automatically sets your account to a new temporary password and then emails that new password to the email address on file for that account. If you are receiving invoices via email, then the temporary email will be sent to that same email address.

    If you have submitted a Reset/Forgot Password request and never received an email, it is possible that that email has been put in the Junk/Spam folder of your email account. If you do not have a folder like that, or the email is not there, please contact our Technical Support team and ask us to reset your password and email address for your account.    

    If you have trouble signing on to Sobeyswholesale.com, please reach out to our Technical Support team for assistance. You can do this by selecting ‘Contact Support’ on the login page and then submitting a ‘Login Help’ form. Our Technical Support team will then contact you with a resolution or further support. If you need urgent support, you can also call us at 1-800-933-7515 and select option 2.

    Yes, when you are creating a new password, it must contain an Upper-case letter (such as A), a lower-case letter (such as a) and a numeral (such as 1). Additionally, passwords must be at least 7 characters long, and cannot match any of the previous passwords that have been set up for that account. Once all of that is done, and you have created a new password for your account, you will receive a message stating that the password has successfully been updated and asking you to login to go back to the Login page and log in. This will tell you that your new password is set up and good to use, please click on the Login link in the message or the Login button in the top right to go back to the log in page.

    We recommend against using the old credit claim portal and tools at this point. We no longer maintain those accounts and continuing to use them may end up confusing information and causing further issues.    

    Currently, our ordering system works best with Microsoft Internet Explorer and Google Chrome, and we recommend using either of those two browsers to log into Sobeys Wholesale. The other browsers listed below may have issues loading the page, or may load slowly, and are not recommended at this time.

    Yes, it is possible to have multiple users for different departments or staff members on the same account. This can allow one department or staff member to have their own login, with it’s own password and email, to avoid issues of multiple people resetting passwords or locking each other out of the account. If you would like to have an additional user set up for an account, please contact our Technical Support team by clicking on Contact Support, and filling out the “Need Help?” form with the category “Add user to existing account.”

    Sometimes when a webpage updates, the updates conflict with information that the browser remembers from the last time it was there, causing things to load in the wrong place. To fix this issue, we need to help the web browser forget some of the information that it remembers. This is called Clearing the Cache. Now, the exact steps to clear the Cache are different for each of the browsers, so only follow the instructions that are next to the Icon that you click on to open up the Internet. To assist, we have also included short Youtube videos showing the steps that you should take to clear the Cache. We hope this helps, and if you still have issues, feel free to contact us and we will look into them further.

    Internet Browser Instruction Click Video Link below to see demonstration
    Internet explorer
    1. Open Internet Explorer, select the Tools button at the top right, and then select Internet options.
    2. On the General tab, under Browsing History, click the Delete... button.
    3. Make sure that Temporary Internet files and website files is checked and uncheck all other options.
    4. Click Delete, then OK, then reload the login page.
    https://www.youtube.com/watch?v=24sAYl7K3v8
    Google Chrome
    1. On your computer, open Chrome.
    2. At the top right, click and select More Tools, then Clear Browsing Data.
    3. A new settings tab will open up with the Clear Browsing Data window in it.
    4. Make sure that Cached Images and Files is checked, and the other options are unchecked.
    5. Click the blue Clear Data button to clear the Cache.
    6. Reload the Login page.
    https://www.youtube.com/watch?v=zUb_KihIgXo
    Mozilla Firefox
    1. Click the menu button and choose Options
    2. Select the Privacy and Security option from the left panel.
    3. Scroll down to the Cookies and Site Data header.
    4. Click on the Clear Data button
    5. Make sure that Cached Web Content is checked.
    6. Click Clear then reload the Login page.
    https://www.youtube.com/watch?v=tYMFqHgq-ac